Patrick Brill is Vice President of Operations at Impact Performance Group, Inc. Patrick works closely with client’s to orchestrate the design and development of highly customized training products. He is the lead member of the implementation team managing the coordination of facilitators, the production of materials, and serving as a liaison between the client and IPG resources. Patrick’s expertise is in integrating client’s sales and service strategies into the training process and tools to ensure learning outcomes and results are achieved.
Prior to joining Impact Performance Group, Patrick worked for Hyatt Hotels and Resorts as Front Office Director. He was responsible for managing over 40 managers, supervisors, and employees who were dedicated to guest relations. Patrick received numerous awards including three Managers of the Quarter awards and High Performance Manager of the Year in 1996. Patrick’s focus on quality is second to none. His IPG team has a record of 0 defects for 2005 through 2010 customized client shipments meeting complete, accurate, and timely metrics to over 16 countries worldwide. Patrick received a Bachelors Degree in Hotel Management from the University of Wisconsin – Stout.