ABOUT US
We’re all about impact. The lasting kind.
OUR MISSION
Our mission is to help organizations establish, develop, and continually strengthen their client relationships through the development, implementation, and reinforcement of highly customized sales, service, and leadership training solutions.
Guided by our key values of integrity, respect, and teamwork, we work closely with our clients to develop powerful strategies for enhancing employee engagement, creating exceptional client experiences, and achieving desired results.
WHY IPG?
Our research-based, customized, and field-proven solutions are why leading organizations choose to work with us, year after year.
Our expertise, flexibility, responsiveness, and commitment to results are how we earn that trust.
We’re eager to earn yours.
CUSTOMIZATION
Solutions tailored to reflect your unique environment and linked to your critical business goals.
ONGOING RESEARCH
Comprehensive research into the latest, most effective behavior-based professional development strategies and methodologies.
PROCESS MAPPING
Documenting the activities, behaviors, and best practices essential to strong, sustained customer relationships.
EQSKILLS® COMMUNICATION TOOLS
Helping people communicate with heightened awareness and empathy to enhance interactions and strengthen relationships.
PLANNING & IMPLEMENTATION
Expert designers, project managers, and facilitators to ensure success from planning to implementation—and beyond.
SUSTAINMENT & REINFORCEMENT
Practical tools and interactive workshops to keep everyone engaged in ongoing, continuous improvement.
BLENDED LEARNING
Virtual and blended-learning solutions and reinforcement tools to accelerate learning and ongoing professional development.
WORLD CLASS FACILITATORS
Facilitators with decades of sales, service, and management experience located across the United States.
TRAINER CERTIFICATION
Facilitation training and in-depth program knowledge to deliver the skills needed to deliver IPG solutions in ways that enhance engagement—and results.